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Terms and Conditions


The following Terms and Conditions shall apply to parties living in countries or regions outside Japan using or purchasing items from (hereinafter "the Site"), a website administered by Navibird, Inc. (hereinafter "the Company"; a Japanese company headquartered at 5-19, Kyutaromachi 2 chome, Chuo-ku, Osaka 541-0056, JAPAN).
While using or purchasing items from the Site you are considered to be in agreement to the terms of this document, so you should understand and agree to the following Terms and Conditions before using the Site.

How to Order and Delivery

  • For a first-time order, in accordance with the Terms and Conditions the Company requires you to first accurately provide your name and address information before ordering and then receive a notification of your ID and password from the Company (member registration). Please consult with the "Areas We Ship To" and "Shipping and Handling Charges" pages for more information regarding service in your area.
    Please take care to prevent discovery and misuse of your member ID and password by a third party. You are considered to have agreed to bear responsibility for all actions taken using your ID and password.
    In the event that an order could not be delivered even though it was sent to the shipping address you specified, the Company will bear no responsibility. If you would like to have the order re-shipped, then you should pay the actual, full price of the shipping costs, etc.
  • There is a spending limit of JPY 200,000 per single order. The JPY 200,000 limit is calculated from the merchandise sub-total and does not include Shipping and Handling charges.
  • Even though an item was listed as being in stock, and was successfully added to the shopping cart, stock may no longer be available by the time your account has been settled, and purchase may not be possible.
  • The contract between you and the Company is considered to be fulfilled when the Company ships items to you.
    The sending of an Order Confirmation email by the Company is for the purpose of confirming the contents of your application to enter into a contract with the Company, and does not mean that the Company has approved your application to enter into said contract.
  • In the event that one or more items ordered as part of an order are out of stock, the equivalent cost of the out-of-stock items will be deducted from the settlement amount and the order will be shipped without prior notification. Additionally, even if the item comes into stock after the order has shipped, the Company is unable to ship the item as a supplement to your previous order. Please make a new order for the item.
  • Order contents (such as size, color, or quantity) and the shipping address information cannot be changed once the order has been placed. Orders cannot be cancelled or changed in any way once they have been submitted.
  • Although the Company strives to ship your order within 9 days from the day it was placed, depending on the contents of the order, stock status, the volume of orders we are receiving etc., there may be instances where shipment of the order is delayed. (JCRAFTS items may take additional time to manufacture).
  • You should investigate the rules and regulations regarding importing into your country, including goods restricted for import, before placing an order. In the unlikely event that an ordered item is not allowed for import into your country or is subject to tax due to its high value, the Company will accept no responsibility. Furthermore, the Company will not refund the item amount and shipping & handling charges in such cases.
  • The Company reserves the right to combine multiple orders from the same customer, and ship them together as one unit. Even in the event that this results in shipping and handling fees being levied multiple times, the Company will not refund them.
  • Orders to countries and regions other than Hong Kong will be sent by Express Mail Service (EMS). Orders to Hong Kong will generally be sent by international couriers DHL and Overseas Courier Service (OCS). However, depending on the contents of the order EMS may also be used. No matter the country or region, you may not choose the shipping service.

Shipping and Handling Charges

  • Shipping and handling charges are set based on the total amount of ordered merchandise and those charges include the Express Mail Service (EMS) or international courier postage and insurance fees, etc. They should be paid together with the total amount of the ordered merchandise.
  • Orders containing heavy items are charged an extra shipping charge. This charge is based on the EMS (Express Postal Service) shipping charge. Half that amount is born by the Company with the other half being your responsibility. If a special shipping charge is levied, every unit ordered of an item that has a special shipping charge will incur that charge on top of the price of the merchandise.
  • In the event that you refuse to accept the delivery of an order, or if an order is returned to the Company after the retention period at the post office has passed after failed delivery attempts, the cost of returning the item to the Company will be deducted from the cost of the items when making the refund, and will not be returned to you. Further, if the cost of returning the item to the Company is more than the value of the items, you must pay that difference to the Company.


  • The amount charged to you will be the total sum of the merchandise plus the shipping and handling charges.
  • The Company accepts payment by credit card, PRC RMB, PayPal, and Alipay. For more details regarding payment, please contact directly your credit card company, your debit card company, PayPal, or Alipay.
  • In the event of a credit card order, please use a credit card that is in your own name. If you use a credit card that is not in your name, the Company may refuse your order(s) without prior notice.
  • Credit card, PayPal, and Alipay settlements will be made in Japanese Yen, and for PRC RMB cards, settlement will be made in Chinese Yuan.

Customs Duties and Export Certificates

  • Orders may be subject to import tax, value tax, customs handling fees, and/or delivery fees in some countries or regions. In this case, you (or the recipient if the merchandise is shipped to someone other than you) should be responsible for the payment of any such taxes or fees.
  • In the event that the delivery of an order is delayed due to complications or processing at customs, the Company bears no responsibility for this situation.
  • We do not issue export certificates such as a certificate of origin and export visa for delivered goods.

Returns and Exchanges

To be eligible for return and/or exchange of merchandise, you must contact JSHOPPERS with information regarding the items you wish to return within 14 days of receipt of shipment, by email or by FAX. We will only accept returns of items that we have confirmed for return. (Please ship the confirmed return items back to us within 7 days.)
We will not accept a request for a return and/or exchange if you contact us after the 14-day period is over, or return merchandise to us without prior notice.

  Returns Exchanges
at Fault will
reimburse the customer
for the shipping charges
Please read "1." below. will
reimburse the customer
for the shipping charges
Please read "3." below.
At The Customer's

Customer is responsible
for shipping costs
Please read "2." below.
Please read "4." below.
For the case of exchange:
(1) Return the unwanted item(s).
(2) Make a new order of the wanted item(s).

< Returns >

  • 1. In the case of " at Fault" [(1)-(3) as follows]
    • (1) The merchandise is different from what was ordered.
    • (2) The merchandise is defective.
    • (3) The merchandise is damaged.

    We will reimburse the customer for shipping costs incurred.

    *When returning a set (such as a 2-Piece Set or an Ensemble), return all items in the set in the condition that they were delivered. If even one item (including an attachment or accessory) is missing from the set, we will not be able to process your return.

  • 2. In the case of "At The Customer's Convenience"

    If you are not satisfied with the items (because they do not fit or you do not like the color or print) you are responsible for all shipping costs incurred.
    We do not accept returns in the following cases:

    • You did not inform us about the return/exchange within 14 days of receiving the merchandise
    • The item has been used or worn
    • Cosmetics where the package has been opened
    • Merchandise that you have altered or cleaned
    • You have removed a tag from the item
    • Merchandise that you have soiled or damaged (including with cosmetics or fragrances)
    • Sale items
    • Custom-made merchandise (e.g. hanko)
    • Merchandise from the Look!s Catalog
    • Merchandise from the JCRAFTS Store
    • Merchandise from PECHE PEAU
    • Catalogs

< Exchanges > Exchanges are only accepted when is at fault.

  • 3. In the case of " at Fault" [(1)-(3) as follows]
    • (1) The merchandise is different from what the customer ordered (wrong shipment).
    • (2) The merchandise is defective.
    • (3) The merchandise is damaged.

    We will reimburse the customer for shipping costs incurred.

    Please inform us in advance if you wish to make an exchange. If the item(s) to be exchanged are out of stock or have been discontinued, the customer will be given a full refund for the merchandise.

  • 4. In the case of "At The Customer's Convenience", exchanges are not accepted.

    If you wish to exchange an item for any reason (to change a color, a size, a pattern, or exchange an item for a completely different item), then please return the unwanted items and make a new order for the items you want. For the return, please follow the procedure described in "2." above.

    This policy was created with our customers in mind: returning unwanted items and then making a new order helps reduce the burden of the Express Mail Service (EMS) shipping costs.

< How to Contact Us >

◼ FAX:

First, please print out the Returns & Exchanges sheet. Please fill out the sheet completely and then fax it to We will send our approval to you by FAX or email. Then, please send the items you want to return back together along with the approval received from

◼ E-mail:

Please read and confirm the contents of the Exchanges and Returns form. Then, email us with the necessary information from the form. Please be sure to enter "Exchanges and Returns" as the email subject. will send an email of approval back to you.
Please print out the email of approval from, and send your returning items back together with the consent email.

*Please note that will not accept any returns or exchanges for items sent back without prior approval or communication, or items that were not given approval.

< Shipping Method >

  • Please include the Returns and Exchanges Form together with the merchandise you are returning.
    *If a letter of approval is not included with the returned item(s), it may take longer to process.
  • Please write "Re-imported Goods" or "Return Cargo" in large letters on the surface of the parcel.
  • Please send the goods by the International Postal Service EMS (Express Mail Service), or by Airmail.

*Goods sent by private international mail carriers such as DHL, FedEx, UPS, etc., will not be accepted, and no refund will be given.

*For " at Fault," you must pay in advance for shipping. Collect/Cash on Delivery (COD) shipments will not be accepted.

*For an exchange (only for "JSHOPPERS at Fault") we will ship the replacement items when we receive your returned items.

*When returning a set (such as a 2-Piece Set or an Ensemble), return all items in the set in the condition that they were delivered. If even one item (including an attachment or accessory) is missing from the set, we will not be able to process your return.

PDFOpen "Exchanges and Returns Form" (PDF 366KB)

* Right-click with the mouse over the link and then left-click on "Save Target As..."

Get Adobe ReaderAdobe Acrobat Reader 4.0 or higher is required to view this file. Click on the button at the right to download from theAdobe Systems website. For inquiries about downloading and/or installing, please contact Adobe Systems.

< Refund Methods >

There are two methods for you to choose from for your refund of the merchandise cost and shipping.

  • Refund in the form of JSHOPPERS points (JPY 1 = 1 point)
    There is no loss due to fluctuating exchange rates, and the refund can be processed quickly.
    *Please note that depending on campaign rules, there are situations where points are not available for use.
  • Refund through the credit card, PayPal, or Alipay account that was used to purchase the merchandise.
    The merchandise and/or shipping refund will be made through the credit card company, PayPal, or Alipay account that was used to purchase the merchandise. For a refund through credit card, PayPal, or Alipay, the exchange rate applied to the amount billed for the merchandise and shipping and handling charges may differ from the exchange rate at the time of refund. Thus, there may be differences in the total amount refunded due to exchange rate differences. Even if you experience a loss as a result of a different exchange rate at the time of refund, will not be responsible for this loss.
    Also, please note that for a credit card refund, depending on the different monthly processing deadlines and pay dates, it may take as long as 2 months for the refund to be processed; for PayPal and Alipay, it make take from a few days, to the maximum of 10 days for the refund to be processed.
    If the amount of a refund exceeds the amount paid at the time of purchase, we will be unable to process that refund entirely through the method used at the time of purchase; instead, we will convert the difference into JSHOPPERS points and refund the remainder into your account.


  • You should immediately log into the Site and amend your personal details if any changes in the information you have registered with the Company, such as name and address details, have occurred.
  • The Company has the right to cancel your registration at any time if you perform any of the following. If your account is deleted, your points are considered to become completely invalid and will not be compensated for.
    • (1) You do not comply with the Terms and Conditions.
    • (2) You have been a nuisance or caused interference or damage to other customers or the Company, or committed any fraudulent acts.
    • (3) You have not placed an order with the Company for over one year.
    • (4) Any other circumstances in which the Company determines that you should be disqualified.
  • For any damages incurred to the customer through the Site, other than damages related to the purchase contract, the Company will assume no responsibility.
  • The Company may suspend this mail-order service if an unavoidable situation arises. In this case, the purchase contract already in effect will continue to apply under these Terms and Conditions.
  • With respect to use of the Site, Japanese law is considered to apply in full, and any problems that may arise between you and the Company will be subject to the exclusive jurisdiction of the Osaka Regional Count in Japan under relevant Japanese law.
  • The Company will not use the information you registered pursuant to these Terms and Conditions for any purposes other than the sale of its merchandise and provision of merchandise information via website and international mail. If you request deletion or change of any part of such information, the Company will immediately comply with the request.
  • The Company reserves the right to amend these Terms and Conditions as necessary. Even if a part of these Terms and Conditions is deemed to be improper or invalid, these Terms and Conditions are severable, and there will be no effect on the efficacy of other parts of these Terms and Conditions.

December 2004
Revised: February 1, 2009